Service Science and Management Research (SSMR)

Editor-in-Chief: Dr. Byungun Yoon
Frequency: Continuous Publication
ISSN Online: 2327-168X
ISSN Print: 2327-1639
Paper Infomation

E-Learning 2.0, Social Media and Communities to Improve Knowledge in Companies

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Author: Ileana Hamburg, Emma O Brien

Abstract: Companies could hold competitive advantages by improving individual and collective knowledge of their staff i.e. through using e-Learning, social media and participation in social communities. In this paper, firstly the learning practices in SMEs have been discussed with the starting of an assessment on companies’ readiness for e-Learning, supporting knowledge development. Then social communities like Communities of Practice (CoPs) have been depicted as an approach to support learning, sharing, transfer and development of knowledge suitable for SMEs. Examples and some conclusions are presented in this paper.

Keywords: E-Learning; SME; Social Media; Knowledge; CoP


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